Autodesk Health Dashboard Status - Fusion | Fusion Team / BIM 360 Team

Fusion | Fusion Team / BIM 360 Team

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC111289
Incident Date: August 26, 2024

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Summary
On August 26, 2024, at 10:55 PM PDT until August 27, 2024, at 2:00 AM PDT, customers experienced intermittent outages and slow response times while accessing Fusion and Fusion Team / BIM 360 Team.

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Impacted Services

Fusion
Fusion Team / BIM 360 Team

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Root Cause

The issue was caused by a sudden spike in database transactions, which led to intermittent outages and slow response times.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Increased container capacity to better manage database loads.
Deployed production changes to prevent a recurrence of the issue.

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Thank you for your patience and understanding.

Posted Sep 04, 2024 - 14:05 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Aug 27, 2024 - 02:44 PDT

Identified

We have identified the cause of the issue where customers are experiencing intermittent access to Fusion and Fusion Team / BIM 360 Team. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Aug 27, 2024 - 02:05 PDT

Update

We are continuing to investigate where customers are experiencing intermittent access to Fusion and Fusion Team / BIM 360 Team. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Aug 27, 2024 - 01:05 PDT

Investigating

We are investigating an issue where customers are experiencing intermittent access to Fusion and Fusion Team / BIM 360 Team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Aug 27, 2024 - 00:07 PDT

This incident affected: Fusion and Fusion Team.

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