Autodesk account

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC133444
Incident Date: January 6, 2026

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Summary
On January 6, 2026, between 1:30 PM PDT and 7:25 PM PDT Autodesk Customers were unable to access their product downloads in Autodesk account under the All Products and Services Page.

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Impacted Services

Autodesk account (Products and Services > All Products and Services

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Root Cause

API contract mismatch: During an API upgrade, a format mismatch occurred between services.
Incomplete data returned: Because only some subscription IDs were processed, the service returned incomplete subscription information.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Improvements and additions to monitoring coverage.
Enhanced code review practices for API and schema changes.

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Thank you for your patience and understanding.

Posted Jan 12, 2026 - 16:37 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Jan 06, 2026 - 19:31 PST

Identified

We have identified the cause of the issue where some customers are unable to see their product downloads in Autodesk account. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jan 06, 2026 - 19:27 PST

Investigating

We are investigating an issue where some customers are unable to see their product downloads in Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jan 06, 2026 - 18:40 PST

This incident affected: Autodesk Business Systems (Autodesk account).

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