The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Jul 10, 2024 - 07:46 PDT
Identified
We have identified the cause of the issue where customers are unable to log a support case using 'Ask the Assistant' feature Via https://www.autodesk.com/support. As a workaround, Customers can log a case via https://www.autodesk.com/support/contact-support. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 10, 2024 - 06:53 PDT
Update
We are continuing to investigate where customers are unable to log a support case using 'Ask the Assistant' feature Via https://www.autodesk.com/support. As a workaround, Customers can log a case via https://www.autodesk.com/support/contact-support. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 10, 2024 - 05:50 PDT
Update
We are continuing to investigate where customers are unable to log a support case using 'Ask the Assistant' feature Via https://www.autodesk.com/support. As a workaround, Customers can log a case via https://www.autodesk.com/support/contact-support. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 10, 2024 - 04:50 PDT
Investigating
We are investigating an issue where customers are unable to log a support case using 'Ask the Assistant' feature Via https://www.autodesk.com/support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 10, 2024 - 03:47 PDT
This incident affected: Autodesk Business Systems (Autodesk account).