Educational Portal

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC117280
Incident Date: April 07, 2025

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Summary
On April 07, 2025, between 2:10 PM PDT and 3:51 PM PDT, Autodesk experienced a service disruption that impacted customers using the Education platform to create or renew their education access.

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Impacted Services

Education Platform

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Root Cause

A change was pushed to production without all the necessary components.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Improvements to development process and deployment processes.

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Thank you for your patience and understanding.

Posted Jun 18, 2025 - 06:48 PDT

Resolved

We determined that this issue was limited to the Education portal (https://www.autodesk.com/education/edu-software/overview). The Autodesk Account portal was not affected. The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Apr 07, 2025 - 16:30 PDT

Investigating

We are investigating reports of customers experiencing an issue where they are unable to create a new education profile, renew a license and unable to add a new subscription to the account within the Education portal. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 07, 2025 - 15:14 PDT

This incident affected: Autodesk Business Systems (Autodesk Account, Other Business Systems).

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