Autodesk Online Store

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc142006-pelican
Incident Date: April 28, 2026

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Summary
On April 28, 2026, between 12:01 PM PDT and 01:30 PM PDT, Autodesk Customers attempting to place orders through the Autodesk Store were unable to complete the checkout process.

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Impacted Services

Autodesk Store

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Root Cause

It was determined that the issue was caused by an internal account consuming excessive database memory, which impacted database performance.
Database was locked with READLOCK to execute FLUSH command. Due to LOCK on database customer requests to the database were rejected.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Updates such that shared system accounts will no longer be used.

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Thank you for your patience and understanding.

Posted May 21, 2026 - 11:53 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Apr 28, 2026 - 13:47 PDT

Investigating

We are investigating an issue where customers are unable to complete order processing during checkout via the Autodesk Online Store. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 28, 2026 - 13:17 PDT

This incident affected: Autodesk Business Systems (Autodesk Online Store).

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