Resolved
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Oct 22, 2026 - 22:34 PDT
Identified
We have identified the cause of the issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 22, 2026 - 22:29 PDT
Update
We are continuing to investigate an issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 22, 2026 - 21:29 PDT
Investigating
We are investigating an issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 22, 2026 - 21:10 PDT
This incident affected: Autodesk Forma (BIM Collaborate, BIM Collaborate (Australia), BIM Collaborate (Canada), BIM Collaborate (European Union), BIM Collaborate (Germany), BIM Collaborate (India), BIM Collaborate (Japan), BIM Collaborate (UK), BuildingConnected, Content Catalog, Content Catalog (Australia), Content Catalog (European Union), Forma - Admin Console, Forma - Admin Console (Australia), Forma - Admin Console (Canada), Forma - Admin Console (European Union), Forma - Admin Console (Germany), Forma - Admin Console (India), Forma - Admin Console (Japan), Forma - Admin Console (UK), Forma - AutoSpecs, Forma - Cost Management, Forma - Cost Management (Australia), Forma - Cost Management (Canada), Forma - Cost Management (European Union), Forma - Cost Management (Germany), Forma - Cost Management (India), Forma - Cost Management (Japan), Forma - Cost Management (UK), Forma - Data Connector, Forma - Data Connector (Australia), Forma - Data Connector (Canada), Forma - Data Connector (European Union), Forma - Data Connector (Germany), Forma - Data Connector (India), Forma - Data Connector (Japan), Forma - Data Connector (UK), Forma - My Home, Forma - My Home (Australia), Forma - My Home (Canada), Forma - My Home (European Union), Forma - My Home (Germany), Forma - My Home (India), Forma - My Home (Japan), Forma - My Home (UK), Forma - Reports, Forma - Reports (Australia), Forma - Reports (Canada), Forma - Reports (European Union), Forma - Reports (Germany), Forma - Reports (India), Forma - Reports (Japan), Forma - Reports (UK), Forma - Specifications, Forma - Specifications (Australia), Forma - Specifications (Canada), Forma - Specifications (European Union), Forma - Specifications (Germany), Forma - Specifications (India), Forma - Specifications (Japan), Forma - Specifications (UK), Forma Build, Forma Build (Australia), Forma Build (Canada), Forma Build (European Union), Forma Build (Germany), Forma Build (India), Forma Build (Japan), Forma Build (UK), Forma - Insight, Forma - Insight (Australia), Forma - Insight (Canada), Forma - Insight (European Union), Forma - Insight (Germany), Forma - Insight (India), Forma - Insight (Japan), Forma - Insight (UK), Forma Data Management, Forma Data Management (Australia), Forma Data Management (Canada), Forma Data Management (European Union), Forma Data Management (Germany), Forma Data Management (India), Forma Data Management (Japan), Forma Data Management (UK), Forma Design Collaboration, Forma Design Collaboration (Australia), Forma Design Collaboration (Canada), Forma Design Collaboration (European Union), Forma Design Collaboration (Germany), Forma Design Collaboration (India), Forma Design Collaboration (Japan), Forma Design Collaboration (UK), Forma Carbon Insights, Forma Carbon Insights (Australia), Forma Carbon Insights (Canada), Forma Carbon Insights (European Union), Forma Carbon Insights (Germany), Forma Carbon Insights (India), Forma Carbon Insights (Japan), Forma Carbon Insights (UK), Forma Mobile App, Forma Mobile App (Australia), Forma Mobile App (Canada), Forma Mobile App (European Union), Forma Mobile App (Germany), Forma Mobile App (India), Forma Mobile App (Japan), Forma Mobile App (UK), Forma Takeoff, Forma Takeoff (Australia), Forma Takeoff (Canada), Forma Takeoff (European Union), Forma Takeoff (Germany), Forma Takeoff (India), Forma Takeoff (Japan), Forma Takeoff (UK), ProEst, ProEst (Australia), TradeTapp).