AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc155637-b3f-p
Incident Date: September 26, 2026
Summary
On September 26, 2026, between 12:30 PM PDT and 02:10 PM PDT, Autodesk experienced a service disruption affecting BIM 360 Field Classic customers in the US region. During this time, affected customers were unable to sign in to or access the service. Autodesk identified the issue and restored access by reversing a configuration change. Login functionality returned to normal following the change.
Impacted Services
- BIM 360 Field Classic - inability to sign in to and access the service for affected customers in the US region.
Root Cause
- A network configuration change disrupted communication with an Autodesk service required for BIM 360 Field Classic sign-in. This caused authentication-related errors even though the underlying identity services remained operational.
- Autodesk reversed the configuration change, restoring the required service connectivity and resolving the sign-in issue. The specific technical factors contributing to the disruption remain under investigation.
Autodesk Actions
Autodesk has reviewed the incident and identified follow-up activities to help reduce the risk of similar disruptions. These include:
- Reversed the configuration change and verified that BIM 360 Field Classic sign-in functionality was restored.
- Continuing to investigate the underlying connectivity issue to determine appropriate preventive improvements.
Thank you for your patience and understanding.