The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Oct 17, 2025 - 17:31 PDT
Update
We are continuing to work on resolving this issue where customers are experiencing synchronization issues, users deleted in Autodesk User Management are not being removed from their Autodesk Construction Cloud accounts in ACC Admin Console in all US, Australia, Canada, European Union, Germany, India, Japan and UK regions. as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
Posted Oct 17, 2025 - 15:40 PDT
Identified
We have identified the cause of the issue where customers are experiencing synchronization issues, users deleted in Autodesk User Management are not being removed from their Autodesk Construction Cloud accounts in ACC Admin Console in all US, Australia, Canada, European Union, Germany, India, Japan and UK regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
Posted Oct 17, 2025 - 13:40 PDT
Investigating
We are investigating an issue where customers are experiencing synchronization issues, users deleted in Autodesk User Management are not being removed from their Autodesk Construction Cloud accounts in ACC Admin Console in all US, Australia, Canada, European Union, Germany, India, Japan and UK regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.