AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC130860
Incident Date: November 17, 2025
Summary
On November 17, 2025, between 06:27 AM PST and 07:38 AM PST, users accessing the Autodesk App Store intermittently encountered errors when attempting to browse, download, or update applications. This primarily impacted existing customers, in both web and in-product experiences, leading to disrupted workflows and download failures for a subset of users. The Autodesk App Store remained available for most users; impacted users could usually retry successfully.
Impacted Product/Service
- Autodesk App Store (Web): Users received intermittent errors while browsing, downloading, or updating applications.
- In-Product App Store Integration: Desktop product integrations intermittently failed to retrieve listings or process installation requests.
- Developer Publisher Portal: Some third-party developers were unable to log in or manage listings due to repeated errors.
- Download API Service: Automated scripts relying on the Download API encountered errors, impacting enterprise deployment workflows.
Root Cause
- Two backend instances in the production cluster became unhealthy, reducing available capacity for managing user traffic.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
- Configured auto-scaling policies to automatically replace unhealthy instances.
- Enhanced monitoring to automatically trigger health-check remediation and enable faster detection of degraded instances.
- Provided post-incident updates and support to impacted developer partners and business stakeholders.
- Audited configurations across related Autodesk services to prevent recurrence and strengthen service reliability.
Thank you for your patience and understanding.