Autodesk App Store

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC130860
Incident Date: November 17, 2025

Summary
On November 17, 2025, between 06:27 AM PST and 07:38 AM PST, users accessing the Autodesk App Store intermittently encountered errors when attempting to browse, download, or update applications. This primarily impacted existing customers, in both web and in-product experiences, leading to disrupted workflows and download failures for a subset of users. The Autodesk App Store remained available for most users; impacted users could usually retry successfully.

Impacted Product/Service

  • Autodesk App Store (Web): Users received intermittent errors while browsing, downloading, or updating applications.
  • In-Product App Store Integration: Desktop product integrations intermittently failed to retrieve listings or process installation requests.
  • Developer Publisher Portal: Some third-party developers were unable to log in or manage listings due to repeated errors.
  • Download API Service: Automated scripts relying on the Download API encountered errors, impacting enterprise deployment workflows.

Root Cause

  • Two backend instances in the production cluster became unhealthy, reducing available capacity for managing user traffic.

Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • Configured auto-scaling policies to automatically replace unhealthy instances.
  • Enhanced monitoring to automatically trigger health-check remediation and enable faster detection of degraded instances.
  • Provided post-incident updates and support to impacted developer partners and business stakeholders.
  • Audited configurations across related Autodesk services to prevent recurrence and strengthen service reliability.

Thank you for your patience and understanding.

Posted Feb 13, 2026 - 11:09 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Nov 17, 2025 - 08:35 PST

Update

We are continuing to investigate an issue where customers are experiencing intermittent errors while accessing Autodesk App Store. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Nov 17, 2025 - 08:01 PST

Investigating

We are investigating an issue where customers are experiencing intermittent errors while accessing Autodesk App Store. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Nov 17, 2025 - 06:48 PST
This incident affected: Autodesk App Store.