Autodesk Health Dashboard Status - Autodesk Build | Autodesk Build (Australia)

Autodesk Build | Autodesk Build (Australia) | ACC Specifications

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS

Incident Number: # COE-INC107814

Incident Date: March 26, 2024

Summary

On March 26, 2024, between 7:50 AM PDT and 10:30 AM PDT, the Specifications tool of Autodesk Build and Autodesk Docs experienced a service disruption that impacted customers using Autodesk Construction Cloud (ACC) in the US region.

Impacted Services

Customers in the US region were unable to access the Specifications tool from Autodesk Build and Autodesk Docs in ACC.
Customers in the US region were unable to upload and publish specifications in Autodesk Build and Autodesk Docs in ACC.

Root Cause

The disruption occurred because of a high volume of concurrent users accessing the Specifications tool and trying to upload and publish specification documents simultaneously. The database instance in the US region was unable to handle the volume of traffic to access the tool, and caused a bottleneck of queued API calls to complete the process of publishing uploaded documents.

Autodesk Actions

Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Upgrading the database instances to support higher volumes of concurrent users in the US, European Union, and Australia regions.
Refining the escalation process for rapid ownership and response.
Closely monitoring customer traffic for utilization spikes.

Thank you for your patience and understanding.

Posted Apr 02, 2024 - 08:20 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Mar 26, 2024 - 11:20 PDT

Update

We are continuing to work on resolving this issue customers are experiencing problems using 'Specifications' in Autodesk Build, Autodesk Build (Australia) and ACC Specifications as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Mar 26, 2024 - 10:43 PDT

Identified

We have identified the cause of the issue where customers are experiencing problems using 'Specifications' in Autodesk Build, Autodesk Build (Australia) and ACC Specifications. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Mar 26, 2024 - 09:38 PDT

Update

We are investigating an issue where customers cannot use 'Specification' tab in Autodesk Build and Autodesk Build (Australia). We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Mar 26, 2024 - 08:55 PDT

Investigating

We are investigating an issue where customers cannot use 'Specification' tab in Autodesk Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Mar 26, 2024 - 08:51 PDT

This incident affected: ACC Specifications, Autodesk Build, and Autodesk Build (Australia).