A360 | Fusion Team
Incident Report for Autodesk Health Dashboard
Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc112327-a360
Incident Date: October 7, 2024

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Summary
On October 07, 2024, between 02:30 AM PDT and October 07, 2024, and 04:34 AM PDT, Autodesk experienced unexpected system latency which impacted customers using Fusion hub and project operations.

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Impacted Services

  • Fusion

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Root Cause

  • A server upgrade resulted in unexpected latencies in Fusion hub and project operations

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • The caching server upgrade was rolled back.
  • A Blameless postmortem has been performed to determine further actions to be taken.

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Thank you for your patience and understanding.

Posted Nov 11, 2024 - 07:40 PST
Resolved
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Oct 07, 2024 - 04:56 PDT
Investigating
We are investigating an issue where customers are experiencing latency while accessing projects in A360 and Fusion Team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 07, 2024 - 04:09 PDT
This incident affected: A360 and Fusion Team.
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