Flow Production Tracking

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC118855
Incident Date: May 20, 2025

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Summary
On May 20, 2025, between 5:00 AM PDT and 2:00 PM PDT, Autodesk experienced a service disruption that impacted the creation of trial sites in Flow Production Tracking.

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Impacted Services

• Flow Production Tracking

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Root Cause

• A change was introduced in a system used to deploy services like Flow Production Tracking. Due to this change, a required IAM role was modified. The change to the IAM role blocked the creation of trial sites in Flow Production Tracking.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Adding a check to the deployment system to detect changes to the IAM roles and confirm the changes before proceeding with the deployment.
• Enhancements to the existing monitoring system to expand coverage of the trial site creation workflow.

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Thank you for your patience and understanding.