PlanGrid Admin Console | PlanGrid

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC114192
Incident Date: December 27, 2024

‌

Summary
On December 27, 2024 between 3:20 AM PST and 7:17 AM PST, Autodesk customers experienced latency while logging into PlanGrid and PlanGrid Admin Console.

‌

Impacted Services

PlanGrid
Autodesk Build

‌

Root Cause

Users encountered login issues due to timeout errors.
High CPU usage was observed in the project's API membership database which resulted in login issues.

‌

Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Analyze and optimize database settings to mitigate issues in the future.
Implement plan to enable PlanGrid customers to authenticate through Autodesk Construction Cloud.

‌

Thank you for your patience and understanding.

Posted Jan 23, 2025 - 10:53 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Dec 27, 2024 - 07:52 PST

Update

We are continuing to investigate where customers are experiencing latency while logging into PlanGrid and PlanGrid Admin Console in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Dec 27, 2024 - 07:00 PST

Update

Posted Dec 27, 2024 - 06:00 PST

Investigating

We are investigating an issue where customers are experiencing latency while logging into PlanGrid and PlanGrid Admin Console in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Dec 27, 2024 - 05:03 PST

This incident affected: PlanGrid (PlanGrid, PlanGrid Admin Console).

Translation Tool Disclaimer