Multiple Autodesk products

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: COE-INC116668
Incident Date: March 20, 2025

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Summary
On March 20, 2025 between 4:53 AM PDT and 9:10 AM PDT, Autodesk customers were not able to access hubs and projects in Autodesk Fusion and Autodesk Drive.

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Impacted Services

  • Autodesk Fusion
  • Autodesk Drive

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Root Cause

  • The issue was caused by a significant increase in resource consumption that was required to serve requests, resulting in degraded performance.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • Implemented additional automated controls to ensure resource consumption stays within required limits.

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Thank you for your patience and understanding.

Posted Apr 07, 2025 - 13:37 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Mar 20, 2025 - 09:43 PDT

Monitoring

We have implemented a solution to resolve the earlier incident where customers were unable to log in to multiple Autodesk products in the US region. Public sharing for Fusion data is currently disabled, and we are working to re-enable this functionality. Our team is actively monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 20, 2025 - 08:57 PDT

Update

We are continuing to investigate an issue where customers are unable to login to multiple Autodesk products in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 20, 2025 - 08:20 PDT

Update

We are continuing to investigate an issue where customers are unable to login to multiple Autodesk products in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 20, 2025 - 07:13 PDT

Update

We are continuing to investigate an issue where customers are unable to login to multiple Autodesk products in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 20, 2025 - 06:13 PDT

Investigating

We are investigating an issue where customers are unable to login to multiple Autodesk products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 20, 2025 - 05:44 PDT
This incident affected: A360, A360 Mobile, Fusion, Fusion Mobile, Fusion Team and Autodesk Platform Services (APS - Manufacturing Data Model).
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