ACC Reports | BIM 360 Reports

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC122581
Incident Date: August 4, 2025

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Summary
On August 04, 2025, between 04:12 AM PDT and 04:29 AM PDT, Autodesk experienced a service disruption that impacted customers using Autodesk Construction Cloud/BIM 360 Reports and Data Connector in the US region.

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Impacted Services

ACC Data Connector
BIM 360 Data Connector
ACC Reports
BIM 360 Reports

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Root Cause

An update to a third-party infrastructure component introduced unexpected errors in the data pipeline.
Roll back of the changes by the third-party provider resulted in service restoration.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Working with the third-party service provider to investigate the root cause of the issue and take actions to mitigate any similar issues.

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Thank you for your patience and understanding.

Posted Aug 29, 2025 - 11:44 PDT

Resolved

On August 04, 2025 at 04:12 AM PST, Autodesk identified an issue where customers were unable to generate reports using ACC Reports and BIM 360 Reports in the US region. Once the issue was resolved on August 04, 2025 at 04:29 AM PST, ACC Reports and BIM 360 Reports returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Posted Aug 04, 2025 - 06:23 PDT

This incident affected: BIM 360 (BIM 360 Reports) and Autodesk Forma (Forma - Reports).

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