BIM 360 Design Collaboration | Autodesk BIM Colloborate

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: COE-INC108376

Incident Date: April 16, 2024

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Summary
Between April 16, 2024 at 10:00 PM PDT and April 23, 2024 at 12:35 PM PDT, customer-configured scheduled publishing was not executing within BIM 360 Design Collaboration and Autodesk Construction Cloud in the US and European Union regions.

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Impacted Services

  • Customers using Autodesk Construction Cloud and BIM 360 were unable to access the latest published Revit Cloud Worksharing models due to the lack of execution of scheduled publish events.

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Root Cause

  • The issue was caused by a recently deployed code change in Document Management, which is used by the Design Collaboration schedule publish functionality.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • Improvements to monitoring and alerts on failed schedule publish events in Design Collaboration.
  • Improvements to pre-deployment test suite to identify similar issues.

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Thank you for your patience and understanding

Posted May 21, 2024 - 13:58 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Apr 23, 2024 - 14:24 PDT

Update

We have identified the cause of the issue where customer configured scheduled publishing is not executing within BIM 360 Design Collaboration and Autodesk Construction Cloud in the US region. As a workaround, customers can manually schedule the publishing. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 23, 2024 - 13:25 PDT

Update

We have identified the cause of the issue where customer configured scheduled publishing is not executing within BIM 360 Design collaboration and Autodesk construction cloud in the US region. As a workaround, customers can manually schedule the publishing. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 23, 2024 - 12:25 PDT

Update

We have identified the cause of the issue where customer configured scheduled publishing is not executing within BIM 360 Design collaboration and Autodesk construction cloud in the US region. As a workaround, customers can manually schedule the publishing. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 23, 2024 - 11:36 PDT

Update

We have identified the cause of the issue where customer configured scheduled publishing is not executing within BIM 360 Design collaboration and Autodesk construction cloud in the US region. As a workaround, customers can manually schedule the publishing. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 23, 2024 - 10:26 PDT

Identified

We have identified the cause of the issue where customer configured scheduled publishing is not executing within BIM 360 Design collaboration and Autodesk construction cloud in the US region. As a workaround, customers can manually schedule the publishing. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 23, 2024 - 09:26 PDT

Update

We are continuing to investigate where customers are unable to auto-schedule publishing within BIM 360 Design collaboration and Autodesk construction cloud in the US region. As a workaround, customers can manually schedule the publishing. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 23, 2024 - 08:16 PDT

Investigating

We are investigating reports of customers experiencing an issue where they are unable to schedule publishing within BIM 360 Design collaboration in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 23, 2024 - 07:24 PDT
This incident affected: BIM 360 (BIM 360 Design Collaboration) and Autodesk Construction Cloud Platform (BIM Collaborate).
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