Fusion

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC126984
Incident Date: October 13, 2025

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Summary
Between October 13, 2025 at 6:12 PM PDT and October 14, 2025 at 5:43 PM PDT, Autodesk experienced an issue impacting customers trying to import and open designs with AnyCAD translation in Fusion.

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Impacted Services

  • Fusion (AnyCAD translation)

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Root Cause

  • The issue was caused by a recent deployment of the AnyCAD service responsible for translations, inadvertently creating a problem with an internal library and causing translations to start failing.
  • The deployment was rolled back and service returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • Review and enhance deployment processes to mitigate similar issues from occurring in the future.
  • Implement monitoring enhancements to detect potential issues earlier to expedite resolution.

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Thank you for your patience and understanding.

Posted Oct 27, 2025 - 07:44 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Oct 14, 2025 - 18:43 PDT

Update

We are continuing to investigate an issue where customers are experiencing issues when importing and opening foreign designs in Fusion. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 14, 2025 - 17:27 PDT

Investigating

We are investigating an issue where customers are experiencing issues when importing and opening foreign designs in Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 14, 2025 - 16:28 PDT
This incident affected: Fusion.
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