The issue which has prevented customers in China from contacting the Autodesk Sales is being worked on. New numbers to contact sales will be posted early next week.
Posted Aug 30, 2024 - 04:06 PDT
Update
The issue which prevented customers in China from contacting the Autodesk Sales has been resolved. New numbers will be posted early next week.
Posted Aug 29, 2024 - 18:51 PDT
Monitoring
The issue which caused customers in China to be unable to contact Autodesk Sales has been resolved. Please use the new number 86-4006-377891.
Posted Aug 29, 2024 - 13:16 PDT
Identified
We have identified the cause of the issue where customers are not able to reach Autodesk sales agents in the China region. The number for customers to reach sales agents is now 86-4006-377891. We will provide an update within 3 hours or sooner if we have more information to share.
Posted Aug 29, 2024 - 10:11 PDT
Update
We are continuing to investigate where customers are not able to reach Autodesk Sales Agents in China. We will provide an update within 3 hours or sooner if we have more information to share.
Posted Aug 29, 2024 - 07:12 PDT
Update
We are continuing to investigate where customers are not able to reach Autodesk Sales Agents in China. We will provide an update within 3 hours or sooner if we have more information to share.
Posted Aug 29, 2024 - 04:11 PDT
Update
We are continuing to investigate where customers are not able to reach Autodesk Sales Agents in the China region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Aug 29, 2024 - 03:11 PDT
Update
We are continuing to investigate where customers are not able to reach Autodesk Sales Agents in the China region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Aug 29, 2024 - 02:07 PDT
Investigating
We are investigating an issue where customers are not able to reach Autodesk Sales Agents in the China region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Aug 29, 2024 - 00:53 PDT
This incident affected: Autodesk Business Systems.