A360 and Fusion Team

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC129307
Incident Date: October 29, 2025

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Summary
On October 29, 2025, between 01:34 PM and 03:00PM Pacific, Autodesk experienced an issue that caused some translations to be delayed for newly uploaded files by customers using Fusion and Fusion Team.

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Impacted Services

Fusion
Fusion Team

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Root Cause

The issue was caused by allocated compute resources being insufficient to handle exceptionally large customer translation workloads
The issue was resolved by changing the configuration to increase the compute resources available for translation

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Increasing allocation of compute resources for translation
Improve monitoring to enable faster detection of this type of issue

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Thank you for your patience and understanding.

Posted Jan 19, 2026 - 16:28 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Oct 29, 2025 - 15:36 PDT

Investigating

We are investigating an issue where customers are experiencing latency while uploading files and the completion of translations in A360 and Fusion Team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Oct 29, 2025 - 14:50 PDT

This incident affected: A360 and Fusion Team.

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