ACC Insight

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: # coe-inc130489-bim-360
Incident Date: November 9, 2025

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Summary
Between November 9, 2025, 05:00 AM PDT and November 12, 2025, 10:05 AM PDT, Autodesk experienced a service disruption that resulted in data update delays in Insight Builder.

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Impacted Services

ACC Insight

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Root Cause

The Insight Builder data pipeline was paused during a scheduled maintenance

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Enable monitoring and alerts for Insight Builder pipeline and data quality.

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Thank you for your patience and understanding.

Posted Jan 06, 2026 - 09:55 PST

Resolved

On November 09, 2025 at 5:00 AM PST Autodesk identified an issue where customers were unable to see latest data in ACC Insight Builder dashboards in the US region. Once the issue was resolved on November 12, 2025 at 10:05 AM PST, ACC Insight returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Posted Nov 12, 2025 - 12:59 PST

This incident affected: Autodesk Construction Cloud Platform (ACC Insight).

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