Autodesk Build

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC110068
Incident Date: July 10, 2024

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Summary
On July 10, 2024 between 3:07 AM PDT and 7:34 AM PDT, Autodesk Construction Cloud (ACC) customers in the US and European Union regions using the Mobile iOS app version v7.33 experienced an issue that impacted the Issues tool via Autodesk Build.

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Impacted Services

Customers in the US and European Union regions received a permissions error when they tried to create Issues through the issues log or reference picker using the Mobile iOS app version v7.33.

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Root Cause

The issue was caused by a recent code change made to the Issues permission model for iOS. The change was rolled back and services returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

A new Mobile iOS app version (v7.33.1) was published in the Apple App Store that included a fix for the issue.
Implement improvements to testing processes and workflows to detect and mitigate similar issues from occurring in the future.

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Thank you for your patience and understanding.

Posted Jul 18, 2024 - 09:10 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Jul 10, 2024 - 07:37 PDT

Update

We are continuing to work on resolving this issue where customers using the newer 'Mobile iOS version v7.33' are unable to create Issues on Autodesk Build in both the European Union and Australian regions. The functionality of the Android versions remains unaffected. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jul 10, 2024 - 06:52 PDT

Update

We are continuing to work on resolving this issue where customers globally are unable to create Issues on Autodesk Build using the newer 'Mobile iOS version v7.33'. The functionality of the Android versions remains unaffected. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jul 10, 2024 - 05:53 PDT

Identified

We have identified the cause of the issue where customers globally are unable to create issues on Autodesk Build using the newer 'Mobile iOS version v7.33'. The functionality of the Android versions remains unaffected. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jul 10, 2024 - 04:47 PDT

Investigating

We are investigating an issue where customers using the newer 'Mobile iOS version v7.33' are unable to create Issues on Autodesk Build in both the European Union and Australian regions. The functionality of the Android versions remains unaffected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jul 10, 2024 - 04:18 PDT

This incident affected: Autodesk Construction Cloud Platform (Autodesk Build, Autodesk Build (Australia), Autodesk Build (European Union)).

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