BIM 360 Field Management

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: # COE-INC106209
Incident Date: January 22, 2024

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Summary

On January 22, 2024, Autodesk experienced a service degradation that impacted customers using BIM 360 Field Management between 2:36 AM PST and 3:05 AM PST.

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Impacted Services

Customers using the BIM 360 Field Management US regional offering may have experienced failures while attempting to upload photos to daily logs from the web or a mobile device

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Root Cause

The daily logs attachment micro-service was unable to process requests due to a memory issue caused by the maximum call stack size being exceeded.

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Autodesk Actions

Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Implement the use of a scheduler to restart the containers for all micro-services daily so the stack memory will be automatically cleared every day.
Define rules to detect unhealthy containers so that the deployment service can automatically stop and restart them.

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Thank you for your patience and understanding.

Posted Mar 20, 2024 - 05:14 PDT

Resolved

On Sunday, January 21, 2024 at 11:11 PM PST, Autodesk identified an issue where customers were unable to upload pictures to 'daily logs' in BIM 360 Field Management using Mobile phone or computer in US region. Once the issue was resolved on January 22, at 03:05 AM PST, BIM 360 Field Management returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Posted Mar 20, 2024 - 04:49 PDT

This incident affected: BIM 360 Field Management.