The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Feb 26, 2025 - 07:12 PST
Update
After further review, the impact was limited to a subset of customers. We apologize for any confusion caused by the previous notifications.
Posted Feb 26, 2025 - 07:11 PST
Update
We are continuing to investigate where customers are unable to create support tickets using the classic user interface. Alternatively, they can use other features such as scheduling a call or Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Feb 26, 2025 - 07:09 PST
Investigating
We are investigating an issue where customers are unable to create support tickets using the classic user interface. Alternatively, they can use other features such as scheduling a call or Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Feb 26, 2025 - 05:38 PST
This incident affected: Autodesk Business Systems (Autodesk Support).