A360 | Fusion | Fusion Team | Revit Cloud Worksharing / Cloud Models| Autodesk Drive

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS

Incident Number: #coe-INC112043

Incident Date: September 26, 2024

Summary

On September 26, 2024, between 3:36 PM GMT and 4:41 PM GMT, Autodesk Customers intermittently experienced latency or failed attempts to login for select applications.

Impacted Services

Fusion web client
Autodesk Platform Services API

Root Cause

New containers that provide load balancing and scalability for logins were stuck in the initialization phase.

Autodesk Actions

Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Updates are in progress to prevent more frequent recycling of existing containers.
Ongoing investigations into why containers get stuck in the initialization phase.

Thank you for your patience and understanding.

Posted 3 months ago. Dec 4, 2024 - 3:42 PM GMT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted 5 months ago. Sep 26, 2024 - 5:02 PM GMT

Update

We are investigating an issue where customers are experiencing latency and failed operations while accessing Revit Cloud Worksharing / Cloud Models associated with BIM 360 Team projects. Workflows for BIM 360 Docs & Autodesk Construction Cloud (ACC) projects are not affected. We subsequently determined that this issue is also affecting Autodesk Drive. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted 5 months ago. Sep 26, 2024 - 4:23 PM GMT

Investigating

We are investigating an issue where customers are experiencing latency and failed operations while accessing Revit Cloud Worksharing / Cloud Models associated with BIM 360 Team projects. Workflows for BIM 360 Docs & Autodesk Construction Cloud (ACC) projects are not affected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted 5 months ago. Sep 26, 2024 - 4:09 PM GMT

This incident affected: A360, Autodesk Drive, Fusion, Fusion Team, and Revit Cloud Worksharing / Cloud Models.

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