Autodesk Build

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC134791
Incident Date: January 28, 2026

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Summary
On January 28, 2026, between 05:00 AM PST and 07:11AM PST, Autodesk experienced a password authentication issue that impacted customers using Assets in Autodesk Build in the US, UK, European Union, India, and Australia regions.

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Impacted Services

Assets in Autodesk Build

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Root Cause

A password rotation was unsuccessful, which triggered the resulting service disruption.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Improvements to password rotation process.

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Thank you for your patience and understanding.

Posted Feb 12, 2026 - 11:20 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Jan 28, 2026 - 07:27 PST

Identified

We have identified the cause of the issue where customers are unable to modify assets in Autodesk Build in the UK region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jan 28, 2026 - 06:33 PST

Investigating

We are investigating an issue where customers are unable to modify assets in Autodesk Build in the UK region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jan 28, 2026 - 05:34 PST

This incident affected: Autodesk Construction Cloud Platform (Autodesk Build (UK)).

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