Autodesk Health Dashboard Status

E-Store

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #INC4807072
Incident Date: Sept 14, 2024

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Summary
On September 13, 2024, at 05:00 AM PDT until September 14, 2024, at 08:51 PM PDT, the Autodesk E-Store was not functioning properly. The E-Store outage impacted customers using any European E-store for the following products:

AutoCAD - including specialized toolsets
AutoCAD LT
AEC Collection
Alias Concept
BIM Collaborate Pro
Fusion
Product Design and & MFG Collection

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Impacted Services

E-Store: For customers in the EU prices were not displayed and checkout was not possible.

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Root Cause

European stores PAM (Product availability mapping) configuration was updated.
Prices were scheduled to expire on Sep 14th and be replaced.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Review pricing operations procedures.
Improvements to the detection and prevention of anomalous configurations from propagating.
Improvements to monitoring.

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Thank you for your patience and understanding.

Posted Oct 02, 2024 - 13:41 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Sep 14, 2024 - 09:03 PDT

Update

We are continuing to investigate where customers are unable to make purchases on the E-Store in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Sep 14, 2024 - 08:09 PDT

Investigating

We are investigating an issue where customers are unable to make purchases on the E-Store in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Sep 14, 2024 - 07:13 PDT

This incident affected: Autodesk Business Systems.

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