Multiple Autodesk Products

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS

Incident Date: April 28, 2026

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Summary

On April 28, 2026, between 6:20 AM PDT and 7:33 AM PDT, Autodesk customers were unable to view thumbnails for newly created design data across Fusion, Fusion Online, Fusion Mobile, and Fusion Team in all regions.

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Root Cause

Thumbnail creation was delayed due to queuing issues which in turn led to thumbnail failures
We added more workers/solvers that could free up the queue quicker which resolved the problem

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Autodesk Actions

Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

We have identified the root cause of what led to the back-up, and are working to correct the problem
Additional monitoring alerts for detecting similar issues in the future.

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Thank you for your patience and understanding.

Posted Apr 30, 2026 - 13:17 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Apr 28, 2026 - 08:55 PDT

Investigating

We are investigating an issue where customers are unable to view thumbnails for newly created design data across Fusion, Fusion Online, Fusion Mobile, and Fusion Team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 28, 2026 - 08:02 PDT

This incident affected: Fusion, Fusion Mobile, Fusion Online, and Fusion Team.

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