This incident has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Apr 06, 2025 - 10:22 PDT
Monitoring
We have implemented a solution to resolve the issue where customers are unable to connect with Autodesk support via Live chat, Case routing, Email to case, service cloud voice and our team is currently monitoring the situation. We will provide an update as we have more information to share.
Posted Apr 06, 2025 - 05:46 PDT
Update
We are continuing to investigate an issue where customers are unable to connect with Autodesk support via Live chat, Case routing, Email to case, service cloud voice. However, customers are able to use 'schedule a call' feature to contact Autodesk support. We will provide an update within 60 minutes or sooner if we have more information to share. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 06, 2025 - 04:55 PDT
Update
We are continuing to investigate an issue where customers are unable to connect with Autodesk support via Live chat, Case routing, Email to case, service cloud voice. However, customers are able to use 'schedule a call' feature to contact Autodesk support. We will provide an update within 60 minutes or sooner if we have more information to share. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 06, 2025 - 03:32 PDT
Update
We are continuing to investigate an issue where customers are unable to connect with Autodesk support via Live chat, Case routing, Email to case, service cloud voice. However, customers are able to use 'schedule a call' feature to contact Autodesk support. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 06, 2025 - 02:08 PDT
Update
We are continuing to investigate an issue where customers are unable to connect with Autodesk support via Live chat, Case routing, Email to case, service cloud voice. However, customers are able to use 'schedule a call' feature to contact Autodesk support. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 06, 2025 - 00:25 PDT
Investigating
We are investigating an issue where customers are unable to open a chat with Autodesk support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 05, 2025 - 23:16 PDT
This incident affected: Autodesk Business Systems (Autodesk Support).