Postmortem
AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC127423
Incident Date: October 20, 2025
Summary
Between October 20, 2025, at 12:12 AM PDT and October 21, 2025, at 8:01 AM PDT, Autodesk experienced a service disruption that had widespread customer impact across Autodesk cloud products and services, Autodesk self-service applications, Autodesk account, and Autodesk Partner web services. The incident was triggered by a third-party service provider outage that started on October 19, 2025, at 11:48 PM PDT. While the third-party service provider outage occurred in the US, global regions were also impacted as common services, such as product authentication for login requests, occur within the US region.
During the incident, customers experienced issues accessing and logging into Autodesk products and services, followed by periods of intermittent disruptions and performance issues while products and services began to recover at varied intervals during the recovery period.
Impacted Services
- Autodesk cloud products and services as well as desktop applications with cloud-enabled features
- Autodesk customer self-service applications (Autodesk account, Autodesk Support Center, Email & Phone Support, and Community Forums)
- Autodesk account and related features, including user management, products, services, and reporting
- Autodesk Partner web services including order fulfillment
Timeline of Events
- On October 19, 2025, at 11:48 PM PDT, an Autodesk third-party service provider experienced an outage.
- On October 20, 2025, between 12:12 AM PDT and 1:47 AM PDT, Autodesk customers began experiencing issues accessing and logging into products and services, and no online workflows were available. Services impacted included authentication, licensing, Autodesk account, Autodesk Construction Cloud (ACC), Fusion, and Partner web services.
- On October 20, 2025, between 1:47 AM PDT and 3:01 PM PDT, the third-party service provider began implementing fixes and Autodesk services began to recover. Products and services that began their recovery process included Autodesk Docs, Autodesk Build, BIM 360 Docs, Fusion, and Autodesk account. Some Autodesk back-end services successfully failed over to alternate regions.
- On October 20, 2025, between 3:01 PM PDT and 11:45 PM PDT, the third-party service provider restored services. Most Autodesk products and services recovered, except for those dependent on additional third-party service providers who continued their recovery efforts triggered by the initial outage. This resulted in some Autodesk customers continuing to experience issues with viewing and uploading files.
- On October 21, 2025, between 12:30 AM PDT and 8:01 AM PDT, the remaining Autodesk products and services dependent on the additional third-party service providers fully recovered.
Root Cause
- The incident was triggered by a third-party service provider outage that began on October 19, 2025, at 11:48 PM PDT. The subsequent impact and recovery timelines were compounded by further issues associated with integrated and dependent services provided by other third-party service providers who were also affected by the outage.
- Failover actions did not execute successfully for all Autodesk products and services due to issues encountered during failovers and dependencies on third-party service providers’ infrastructure and systems that were also impacted by the outage.
- Although high availability solutions were established for numerous products and services, an incorrect implementation of a third-party service provider was identified, necessitating additional recovery efforts that lengthened recovery timelines.
- Existing monitoring and observability solutions lacked visibility into some critical workflows across products and services, impacting our ability to assess the full extent of customer impact during the service disruption.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
- Enhance multi-region resilience - Assess current regional failover capabilities and infrastructure to implement new multi-region resilience strategies based on product and service risk assessments to enhance reliability and availability across multiple geographic regions.
- Improve system design resiliency - Reassess the architecture of essential systems and services to gain a comprehensive understanding of current configurations and identify areas for enhancement. This involves identifying single points of failure and determining actions to take to maintain regional autonomy and ensure global availability during disruptions, while factoring in dependencies on third-party service providers.
- Enhance observability and response protocols - Implement improvements in procedures for monitoring and responding to issues impacting critical workflows for Autodesk products and services. This includes enhancing the monitoring practices for integrated and dependent services provided by third-party service providers.
- Improve external communications - Enhance external communications published on the Autodesk Health Dashboard during incidents to effectively communicate the recovery status by products and services when recovery timelines may vary.
We apologize for the impact on our customers caused by this incident. We are using this as a learning opportunity to improve the future resiliency and availability of our products and services.
Thank you for your patience and understanding.
Posted Oct 22, 2025 - 09:49 PDT
Resolved
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Oct 21, 2025 - 07:34 PDT
Update
We continue to work on resolving the issue with ACC Admin Console for Canada region and Manufacturing Data Model for APS. All other Autodesk products and services have now returned to normal operation. We will provide an update within 60 minutes or sooner if more information becomes available.
Posted Oct 21, 2025 - 06:42 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 21, 2025 - 05:30 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 21, 2025 - 04:26 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 21, 2025 - 03:56 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 21, 2025 - 03:14 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 21, 2025 - 02:22 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.
Posted Oct 21, 2025 - 01:16 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.
Posted Oct 21, 2025 - 00:31 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.
Posted Oct 21, 2025 - 00:07 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 23:34 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 23:17 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 22:32 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 21:43 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 20:53 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. The intermittent login issues are now resolved. We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 19:57 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. The intermittent login issues are now resolved. We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 18:34 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. The intermittent login issues are now resolved. We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 17:58 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. The intermittent login issues are now resolved. We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 17:23 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. Additionally, we are experiencing intermittent login issues which we are actively addressing. We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 16:30 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 15:41 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 14:57 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 14:26 PDT
Update
We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 13:58 PDT
Update
Our third-party service provider continues to work on resolving the issues that are impacting multiple Autodesk products and services.
While many products and services have returned to normal operation, we are still in recovery mode, and various features within Autodesk products and services remain unavailable at this time.
We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 13:29 PDT
Update
Our third-party service provider continues to work on resolving the issues that are impacting multiple Autodesk products and services.
While many products and services have returned to normal operation, we are still in recovery mode, and various features within Autodesk products and services remain unavailable at this time.
We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 12:49 PDT
Identified
Our third-party service provider continues to work on resolving the issues that are impacting multiple Autodesk products and services.
While many products and services have returned to normal operation, we are still in recovery mode, and various features within Autodesk products and services remain unavailable at this time.
We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 12:17 PDT
Update
Our third-party service provider continues to work on resolving the issues that are impacting multiple Autodesk products and services.
While many products and services have returned to normal operation, we are still in recovery mode, and various features within Autodesk products and services remain unavailable at this time.
We will provide an update within 30 minutes or sooner.
Posted Oct 20, 2025 - 11:46 PDT
Update
The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 20, 2025 - 10:24 PDT
Update
The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 20, 2025 - 09:20 PDT
Update
The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 20, 2025 - 08:14 PDT
Update
The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 20, 2025 - 07:16 PDT
Update
The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 20, 2025 - 06:33 PDT
Update
The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 20, 2025 - 05:45 PDT
Update
The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 20, 2025 - 04:53 PDT
Update
The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products and our team is continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 20, 2025 - 03:53 PDT
Update
The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 20, 2025 - 03:00 PDT
Monitoring
The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 20, 2025 - 02:45 PDT
Update
We are investigating a major service disruption caused by a third-party service provider that is affecting multiple Autodesk Products and Services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 20, 2025 - 02:15 PDT
Update
We are investigating a service disruption caused by a third-party service provider that is affecting multiple Autodesk Products and Services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 20, 2025 - 01:30 PDT
Update
We are investigating a service disruption that is affecting multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 20, 2025 - 01:00 PDT
Investigating
We are investigating an issue where customers are unable to login to multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 20, 2025 - 00:55 PDT
This incident affected: Autodesk Forma (BIM Collaborate, BIM Collaborate (Australia), BIM Collaborate (Canada), BIM Collaborate (European Union), BIM Collaborate (Germany), BIM Collaborate (India), BIM Collaborate (Japan), BIM Collaborate (UK), BuildingConnected, Content Catalog, Content Catalog (Australia), Content Catalog (European Union), Forma - Admin Console, Forma - Admin Console (Australia), Forma - Admin Console (Canada), Forma - Admin Console (European Union), Forma - Admin Console (Germany), Forma - Admin Console (India), Forma - Admin Console (Japan), Forma - Admin Console (UK), Forma - AutoSpecs, Forma - Cost Management, Forma - Cost Management (Australia), Forma - Cost Management (European Union), Forma - Data Connector, Forma - Data Connector (Australia), Forma - Data Connector (Canada), Forma - Data Connector (European Union), Forma - Data Connector (Germany), Forma - Data Connector (India), Forma - Data Connector (Japan), Forma - Data Connector (UK), Forma - Insight, Forma - Insight (Australia), Forma - Insight (Canada), Forma - Insight (European Union), Forma - Insight (Germany), Forma - Insight (India), Forma - Insight (Japan), Forma - Insight (UK), Forma Mobile App, Forma Mobile App (Australia), Forma Mobile App (Canada), Forma Mobile App (European Union), Forma Mobile App (Germany), Forma Mobile App (India), Forma Mobile App (Japan), Forma Mobile App (UK), Forma - My Home, Forma - My Home (Australia), Forma - My Home (Canada), Forma - My Home (European Union), Forma - My Home (Germany), Forma - My Home (India), Forma - My Home (Japan), Forma - My Home (UK), Forma - Reports, Forma - Reports (Australia), Forma - Reports (Canada), Forma - Reports (European Union), Forma - Reports (Germany), Forma - Reports (India), Forma - Reports (Japan), Forma - Reports (UK), Forma - Specifications, Forma - Specifications (Australia), Forma - Specifications (Canada), Forma - Specifications (European Union), Forma - Specifications (Germany), Forma - Specifications (India), Forma - Specifications (Japan), Forma - Specifications (UK), Forma Build, Forma Build (Australia), Forma Build (European Union), Forma Data Management, Forma Data Management (Australia), Forma Data Management (Canada), Forma Data Management (European Union), Forma Data Management (Germany), Forma Data Management (India), Forma Data Management (Japan), Forma Data Management (UK), Forma Takeoff, Forma Takeoff (Australia), Forma Takeoff (European Union), Forma Design Collaboration, Forma Design Collaboration (Australia), Forma Design Collaboration (Canada), Forma Design Collaboration (European Union), Forma Design Collaboration (Germany), Forma Design Collaboration (India), Forma Design Collaboration (Japan), Forma Design Collaboration (UK), ProEst, ProEst (Australia), TradeTapp), A360, A360 Mobile, AutoCAD Online Services, AutoCAD Web, Autodesk App Store, Autodesk Drive, Autodesk Insight, Autodesk Parameters Service, Autodesk Parameters Service (Australia), Autodesk Parameters Service (European Union), CER v2 Services, CFD Cloud Service, Character Generator, Civil 3D Online Services, Cloud Rendering, Collaboration for AutoCAD Plant 3D, Collaboration for AutoCAD Plant 3D (Australia), Collaboration for AutoCAD Plant 3D (European Union), Digital Workplace, Dynamo Package Manager, Flow Generative Scheduling, Fusion, Fusion Online, Fusion Manage, Fusion Mobile, Fusion Operations, Fusion Team, Generative Design, Informed Design for Inventor, Informed Design for Revit, Informed Design Web App, InfraWorks, Library.io, Identity, Licensing & Entitlement, My Profile and Settings, Revit Cloud Model Upgrade, Revit Cloud Worksharing / Cloud Models, Revit Cloud Worksharing / Cloud Models (Australia), Revit Cloud Worksharing / Cloud Models (Canada), Revit Cloud Worksharing / Cloud Models (European Union), Revit Cloud Worksharing / Cloud Models (Germany), Revit Cloud Worksharing / Cloud Models (India), Revit Cloud Worksharing / Cloud Models (Japan), Revit Cloud Worksharing / Cloud Models (UK), Tinkercad, BIM 360 (BIM 360 Account Administration, BIM 360 Account Administration (European Union), BIM 360 Cost Management, BIM 360 Cost Management (European Union), BIM 360 Design Collaboration, BIM 360 Design Collaboration (European Union), BIM 360 Docs, BIM 360 Docs (European Union), BIM 360 Field, BIM 360 Field (European Union), BIM 360 Field Management, BIM 360 Field Management (European Union), BIM 360 Glue, BIM 360 Glue (European Union), BIM 360 Insight, BIM 360 Insight (European Union), BIM 360 Model Coordination, BIM 360 Model Coordination (European Union), BIM 360 Ops, BIM 360 Plan, BIM 360 Project Home, BIM 360 Project Home (European Union), BIM 360 Project Management, BIM 360 Project Management (European Union), BIM 360 Reports, BIM 360 Reports (European Union), BIM 360 Team Mobile), Autodesk Business Systems (Autodesk account, Autodesk Support), Moldflow (Moldflow Cloud Service, Moldflow Session Concurrency Service), PlanGrid (PlanGrid, PlanGrid Admin Console), Autodesk Platform Services (APS - AEC Data Model API, APS - AEC Data Model API (Australia), APS - AEC Data Model API (European Union), APS - Data Exchange, APS - Data Management, APS - Data Management (Australia), APS - Data Management (Canada), APS - Data Management (European Union), APS - Data Management (Germany), APS - Data Management (India), APS - Data Management (Japan), APS - Data Management (UK), APS - Automation API, APS - Developer Portal, APS - Flow Graph Engine API, APS - Manufacturing Data Model, APS - Model Derivative, APS - Webhooks), and Flow Production Tracking (FPTR, FPTR Notifications and Webhooks, FPTR Transcoding).