APS - AEC Data Model API

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC117568
Incident Date: April 15, 2025

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Summary
On April 15, 2025 between 1:00 AM PDT and 4:50 PM PDT, Autodesk experienced an issue that impacted customers using the APS - AEC Data Model API.

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Impacted Services

  • APS - AEC Data Model API

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Root Cause

  • The API backend experienced database throttling while attempting to process a large number of updates due to a rate limitation. This resulted in customers experiencing latency while trying to create and upload files within APS - AEC Data Model API.
  • Adjustments were made to rate limits and service returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • Implement improvements to alert processes when resources reach a certain threshold to expedite response and resolution.
  • Implement resource rate limits and back-off strategies to mitigate the issue from occurring in the future.

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Thank you for your patience and understanding.

Posted May 02, 2025 - 09:43 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Apr 15, 2025 - 16:57 PDT

Update

We are continuing to work on resolving this issue where customers are experiencing latency while trying to create and upload files within APS - AEC Data Model API. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 15, 2025 - 16:46 PDT

Update

We are continuing to work on resolving this issue where customers are experiencing latency while trying to create and upload files within APS - AEC Data Model API. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 15, 2025 - 15:47 PDT

Identified

We have identified the cause of the issue where customers are experiencing latency while trying to create and upload files within APS - AEC Data Model API. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 15, 2025 - 14:47 PDT

Update

We are continuing to investigate an issue where customers are experiencing latency while trying to create and upload files within APS - AEC Data Model API. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 15, 2025 - 13:46 PDT

Update

We are continuing to investigate an issue where customers are experiencing latency while trying to create and upload files within APS - AEC Data Model API. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 15, 2025 - 12:44 PDT

Investigating

We are investigating an issue where customers are experiencing latency while trying to create and upload files within APS - AEC Data Model API. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 15, 2025 - 11:41 PDT
This incident affected: Autodesk Platform Services (APS - AEC Data Model API).
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