PlanGrid | PlanGrid Admin Console | Autodesk Build

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS‌

Incident Number: #COE-INC114223
Incident Date: December 29, 2024

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Summary
On December 29, 2024 between 9:08 PM PST and 9:56 PM PST, Autodesk customers experienced latency while logging into PlanGrid and PlanGrid Admin Console.

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Impacted Services

  • PlanGrid
  • Autodesk Build

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Root Cause

  • Users encountered login issues due to timeout errors.
  • High CPU usage was observed in the project's API membership database which resulted in login issues.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • Analyze and optimize database settings to mitigate issues in the future.
  • Implement plan to enable PlanGrid customers to authenticate through Autodesk Construction Cloud.

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Thank you for your patience and understanding.

Posted Jan 23, 2025 - 10:43 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Dec 29, 2024 - 22:28 PST

Investigating

We are investigating an issue where Customers are facing latency, intermittent login issues and are unable to view the projects In Plangrid, PlanGrid Admin Console and Autodesk Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Dec 29, 2024 - 21:43 PST
This incident affected: PlanGrid (PlanGrid, PlanGrid Admin Console) and Autodesk Construction Cloud Platform (Autodesk Build).
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