Autodesk.com

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: # COE-INC118024
Incident Date: April 24, 2025

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Summary
On April 24, 2025, between 1:00PM PST and April 26, 2025, at 8:05PM PST, Autodesk experienced a service disruption which prevented customers from downloading Autodesk Fusion for personal use.

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Impacted Services

Autodesk Fusion for personal use

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Root Cause

After introducing a spinner animation that displays while the Autodesk Fusion for personal use download page loads, an unexpected interaction occurred where the “Download” button was enabled before the data was loaded into the page. As a result,
users were presented with a clickable button that did not lead to any action.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Monitoring improvements.
Improvements to test coverage.

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Thank you for your patience and understanding.

Posted Jun 18, 2025 - 15:44 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Apr 26, 2025 - 17:09 PDT

Update

We are continuing to work on resolving this issue where customers are unable to download Autodesk Fusion for personal use on the Autodesk.com in the Australia region. We subsequently determined that the issue has been resolved in the US region and the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 26, 2025 - 15:52 PDT

Update

We are continuing to work on resolving this issue where customers are unable to download Autodesk Fusion for personal use on the Autodesk.com as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 26, 2025 - 14:51 PDT

Identified

We have identified the cause of the issue where customers are unable to download Autodesk Fusion for personal use on the Autodesk.com. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 26, 2025 - 13:51 PDT

Investigating

We are investigating an issue where customers are unable to download Autodesk Fusion for personal use on the Autodesk.com. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 26, 2025 - 12:51 PDT

This incident affected: Autodesk Business Systems (Autodesk.com).

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