Multiple Autodesk Products

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: # COE-INC118655
Incident Date: May 15, 2025

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Summary
On May 15, 2025 between 10:11 AM PDT and 11:09 AM PDT, Autodesk experienced a service disruption that impacted customers from generating reports in BIM 360 and ACC.

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Impacted Services

BIM 360 Reports
ACC Reports

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Root Cause

A new component for improving observability was incompatible with the existing infrastructure.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Ensure observability component is not on the critical path of the application.
Improvements to anomaly detection.

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Thank you for your patience and understanding.

Posted Jul 11, 2025 - 11:19 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted May 15, 2025 - 11:20 PDT

Investigating

We are investigating an issue where customers are unable to generate reports in multiple Autodesk products. We are actively looking into this and will provide an update within 60 minutes, or sooner if more information becomes available.

Posted May 15, 2025 - 11:13 PDT

This incident affected: BIM 360 (BIM 360 Reports, BIM 360 Reports (European Union)) and Autodesk Construction Cloud Platform (ACC Reports, ACC Reports (European Union), Autodesk Build, Autodesk Build (European Union), Autodesk Docs, Autodesk Docs (European Union)).

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