A360, Fusion and Fusion Team

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC118315
Incident Date: May 6, 2025

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Summary
On May 6, 2025 between 7:43 AM PST and 8:35 AM PST, Autodesk experienced an issue with file export and download operations that impacted customers using Fusion, Fusion Team, and BIM 360 Team.

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Impacted Services

• Fusion
• Fusion Team
• BIM 360 Team

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Root Cause

• The issue was caused by a sudden capacity increase on system resources which resulted in customers experiencing delays or errors when exporting files, downloading files from public shares, or performing file transfer operations.
• System resources were restarted and services returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Implement query modifications to improve performance in the future.
• Implement improvements to monitoring and automated alerts to detect and mitigate errors in the future.

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Thank you for your patience and understanding.