The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Jan 21, 2026 - 13:34 PST
Identified
We have identified the cause of the issue customers are experiencing errors while searching for files and sheets across multiple Autodesk products in the US region. We subsequently determined that this issue is also affecting Autodesk docs and BIM 360 Docs in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 21, 2026 - 13:22 PST
Investigating
We are investigating an issue where customers are experiencing errors while searching for files and sheets across multiple Autodesk products in the US region. We are actively looking into this and will provide an update within 60 minutes, or sooner if more information becomes available.
Posted Jan 21, 2026 - 12:58 PST
This incident affected: BIM 360 (BIM 360 Docs, BIM 360 Model Coordination) and Autodesk Construction Cloud Platform (Autodesk Build, Autodesk Docs, BIM Collaborate, BIM Collaborate Pro).