BIM 360 Project Home | BIM 360 Insight

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC117560
Incident Date: April 10, 2025

‌

Summary
On April 10, 2025 between 3:46 PM PDT and 4:10 PM PDT, Autodesk experienced an issue that impacted customers managing projects using BIM 360 Insight and BIM 360 Project Home in the European Union region.

‌

Impacted Services

BIM 360 Insight and BIM 360 Project Home in the European Union region

‌

Root Cause

The issue was caused by a recent deployment that inadvertently introduced two versions of the application. A version was removed and service returned to normal operation.

‌

Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Implement improvements to alerting processes to quickly escalate post-deployment issues in the future.

‌

Thank you for your patience and understanding.

Posted Apr 30, 2025 - 12:58 PDT

Resolved

On April 10, 2025 at 03:46 PM PDT, Autodesk identified an issue where customers were unable to manage projects in BIM 360 Project Home and BIM 360 Insight in the European Union region. Once the issue was resolved on April 10, 202 at 04:10 PM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Posted Apr 14, 2025 - 13:51 PDT

This incident affected: BIM 360 (BIM 360 Insight (European Union), BIM 360 Project Home (European Union)).

Translation Tool Disclaimer