Autodesk Docs | BIM 360 Docs

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC117345
Incident Date: April 8th, 2025

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Summary
On April 8, 2025, between 11:30 PM PDT and April 9, 12:01 AM PDT, Autodesk experienced a service disruption that impacted customers using Autodesk Docs and BIM 360 Docs in the European Union region. As a result, customers may not have been able to access their files or folders during this time.

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Impacted Services

• Autodesk Docs and BIM 360 Docs, European region

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Root Cause

• An incompatibility issue with software libraries caused errors that prevented customers from accessing their files and folders.
  

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Autodesk has resolved the incompatibility issues.
• Autodesk has revised its process to prevent issues from recurring in the future.

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Thank you for your patience and understanding.