AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC117345
Incident Date: April 8th, 2025
Summary
On April 8, 2025, between 11:30 PM PDT and April 9, 12:01 AM PDT, Autodesk experienced a service disruption that impacted customers using Autodesk Docs and BIM 360 Docs in the European Union region. As a result, customers may not have been able to access their files or folders during this time.
Impacted Services
Root Cause
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
Thank you for your patience and understanding.