The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Mar 19, 2026 - 08:33 PDT
Update
We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 5 hours or sooner if we have more information to share.
Posted Mar 19, 2026 - 03:37 PDT
Update
We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 4 hours or sooner if we have more information to share.
Posted Mar 18, 2026 - 23:30 PDT
Update
We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 18, 2026 - 22:26 PDT
Update
We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 4 hours or sooner if we have more information to share.
Posted Mar 18, 2026 - 18:36 PDT
Identified
We have identified the cause of the issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 18, 2026 - 17:44 PDT
Update
We are continuing to investigate where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 18, 2026 - 16:34 PDT
Investigating
We are investigating an issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 18, 2026 - 15:25 PDT
This incident affected: Autodesk Business Systems (Other Business Systems).