Fusion Team | Fusion Mobile | Fusion

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC122132
Incident Date: July 24, 2025

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Summary
On July 24, 2025 between 1:52 AM PDT and 2:24 AM PDT, Autodesk experienced an issue that impacted customers using Fusion, Fusion Team, and Fusion Mobile.

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Impacted Services

• Fusion
  
• Fusion Team
• Fusion Mobile

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Root Cause

• The issue was caused by a backend service configuration change that resulted in customers having issues accessing the folders in their hubs.
• A rollback was initiated and service returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Implement improvements in service configurations and redeployments to mitigate the reoccurrence of issue.

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Thank you for your patience and understanding.