The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Nov 12, 2024 - 19:20 PST
Update
We are continuing to work on resolving this issue impacting customers who have their language and country fields empty in their profile in manage.autodesk.com as quickly as possible. These customers are unable to view their product and service pages. We are working on a solution to the issue and will provide an update in 4 hours or sooner if we have more information available.
Posted Nov 12, 2024 - 17:09 PST
Update
We are continuing to work on resolving this issue impacting customers who have their language and country fields empty in their profile in manage.autodesk.com. These customers are unable to view their product and service pages. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Nov 12, 2024 - 16:54 PST
Identified
We have identified the cause of the issue impacting customers who have their language and country fields empty in their profile in manage.autodesk.com. These customers are unable to view their product and service pages. We are working on a solution to the issue and will provide an update in 6 hours or sooner if we have more information available.
Posted Nov 12, 2024 - 11:07 PST
Update
We are continuing to investigate an issue where customers are unable to view all their products or service pages. This issue only impacts those who have their language and country code fields empty on their profile in manage.autodesk.com. We will provide an update within 90 minutes or sooner if we have more information to share.
Posted Nov 12, 2024 - 09:21 PST
Investigating
We are investigating reports of customers experiencing an issue where they are unable to view all their products or service pages. This issue only impacts those who have their language and country code fields empty on their profile in manage.autodesk.com. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Nov 12, 2024 - 08:18 PST
This incident affected: Autodesk Business Systems.