BIM 360 Account Administration

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC111655

Incident Date: September 11, 2024

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Summary
On September 11, 2024, at 02:00 PM PDT until September 12, 2024, at 09:10 AM PDT, Autodesk experienced a performance degradation that impacted customers using BIM 360 Account Admin. Customers attempting to log in or invite members experienced slower than usual response times.

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Impacted Services

BIM 360 Account Admin

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Root Cause

A single account created 2600 new projects in ACC from project templates via third party automation. This sudden spike in traffic led to delays in processing incoming commands with available processing power and in turn led to delays in member login and invite.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to betaken. These include the following:

Improvements to alerting and monitoring
Investments in improved caching mechanisms
Queueing strategy improvements to better handle traffic spikes
Increase shared DB connection pooling

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Thank you for your patience and understanding.

Posted Sep 30, 2024 - 13:39 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Sep 12, 2024 - 09:22 PDT

Investigating

We are investigating an issue where customers are experiencing latency while using BIM 360 Account Administration in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Sep 12, 2024 - 08:53 PDT

This incident affected: BIM 360 (BIM 360 Account Administration).

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