BuildingConnected

AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc113943-bcapp
Incident Date: December 11, 2024

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Summary
On December 10, 2024, at 6:16 PM PST until December 11, 2024, at 1:37PM PST, Autodesk had
degraded services that impacted customers using BuildingConnected.

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Impacted Services

• BuildingConnected customers were given the value “Unknown” for the company name
  for soft awarded bids.

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Root Cause

• A defect in the code that made it through testing due to a discrepancy between test and
  production environments.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be
taken. These include the following:

• The team has completed an audit of the feature flags between environments and has
  brought them into alignment.
• New policies have been defined to maintain better alignment of feature flags across
  environments going forward.

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Thank you for your patience and understanding.