The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted May 26, 2026 - 17:42 PDT
Update
We have identified the cause of the issue where customers are unable to continue the chat when they open the links shared by support agents through Autodesk Assistant. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted May 26, 2026 - 17:27 PDT
Identified
We have identified the cause of the issue where customers are unable to continue the chat when they open the links shared by support agents through Autodesk Assistant. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted May 26, 2026 - 16:33 PDT
Update
We are continuing to investigate an issue where customers are now unable to continue the chat when they open the links shared by support agents through Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted May 26, 2026 - 15:30 PDT
Investigating
We are investigating an issue where customers are unable open the links shared by support agents through Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted May 26, 2026 - 14:56 PDT
This incident affected: Autodesk Business Systems (Autodesk Assistant).