AUTODESK EVENT ANALYSIS
Incident Number: #COESOC-23836
Incident Date: September 01, 2026
Summary
On September 1, 2026, between 09:09 AM PDT and 09:35 AM PDT, Autodesk experienced a service outage that prevented customers from accessing Autodesk account.
Impacted Services
Root Cause
- Optimizations to the systems that manage and deploy cloud services resulted in an unintended impact to Autodesk account, causing it to be inaccessible to customers.
- Autodesk resolved the incident by reversing the change. It took a short time for the reversal to take full effect, after which access to Autodesk account was restored.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
- Safeguards to the automated deployment system to prevent it from unintentionally removing critical configurations.
- Updates to the change management process to ensure similar changes are rolled out gradually during lower-traffic periods, reducing the likelihood of recurrence.
Thank you for your patience and understanding.