AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC120777
Incident Date: June 30, 2025
Summary
On June 30, 2025 between 1:30 AM PDT and 7:27 AM PDT, Autodesk experienced an issue that impacted customers using Revit Cloud Worksharing / Cloud Models in the US, European Union, and Australia regions.
Impacted Services
- Revit Cloud Worksharing / Cloud Models (2024.2 to 2025.1 versions only)
Root Cause
- The issue was caused by a recent deployment in support of a future feature that inadvertently caused existing models to not display within the Technical Preview of Revit Home. This resulted in customers using the affected versions being unable to access their Revit models via their homepage.
- The changes associated with this issue were rolled back and services returned to normal operation.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
- Implement process improvements in regression tests of Technical Previews to mitigate the recurrence of the issue in the future.
- Implement improvements to monitoring metrics to expedite detection and resolution.
Thank you for your patience and understanding.