ACC Cost Management | Autodesk Build | Autodesk Docs | BIM 360 Docs

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC117385
Incident Date: April 9, 2025

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Summary
On April 9, 2025, between 3:24 PM PDT and 3:42 PM PDT, Autodesk experienced a service disruption that impacted customers using Autodesk Construction Cloud Cost Management in the US region. As a result, the PDF upload process stalled for all users uploading PDFs in Cost Management in the US region.

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Impacted Services

Autodesk Construction Cloud Cost Management, US region

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Root Cause

An edge case resulted in the PDF upload process stalling for all users uploading PDFs in Cost in the US region.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Autodesk has reduced the timeout period for the PDF upload process such that if it should stall in the future, for any reason, it will restart on its own in less time.
Autodesk has upgraded the PDF upload process software to the latest version.

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Thank you for your patience and understanding.

Posted Jun 17, 2025 - 16:02 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Apr 09, 2025 - 16:50 PDT

Identified

We have identified the cause of the issue where customers are experiencing latency when uploading PDF files in Autodesk Construction Cloud Cost Management, Autodesk Build, Autodesk Docs, and BIM 360 Docs in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 09, 2025 - 16:15 PDT

Investigating

We are investigating reports where customers are experiencing latency when uploading PDF files in Autodesk Construction Cloud Cost Management, Autodesk Build, Autodesk Docs, and BIM 360 Docs in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 09, 2025 - 15:57 PDT

This incident affected: BIM 360 (BIM 360 Docs) and Autodesk Construction Cloud Platform (ACC Cost Management, Autodesk Build, Autodesk Docs).

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