Fusion

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC118604
Incident Date: May 14,2025

‌

Summary
On May 14, 2025, between 2:30PM PDT and May 15, 2025, 1:55 AM PDT, Autodesk experienced a service disruption impacting customers’ ability to simulate models in Fusion.

‌

Impacted Services

Fusion Simulation

‌

Root Cause

A new concurrency limit implementation changed the behavior of job scheduling. This caused the disruption of the schedulers.

‌

Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Rollback to unblock our customers.
Implementation of early detection mechanisms to assist in the prevention of impacts to customer workflows.

‌

Thank you for your patience and understanding.

Posted Jun 17, 2025 - 10:42 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted May 15, 2025 - 03:26 PDT

Update

We are continuing to investigate an issue where customers are unable to simulate the models in Fusion in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted May 15, 2025 - 02:55 PDT

Investigating

We are investigating reports where customers are unable to simulate the models in Fusion in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted May 15, 2025 - 01:56 PDT

This incident affected: Fusion.

Translation Tool Disclaimer