InfraWorks

AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc118929-iwmb
Incident Date: May 22, 2025

‌

Summary
On May 22, 2025, between 07:40 AM PDT and 07:55 AM PDT, Autodesk experienced a service disruption in InfraWorks that resulted in customers’ being unable to create models using Model Builder.

‌

Impacted Services

• InfraWorks
  

‌

Root Cause

• One of the three tasks became unhealthy, prompting the system to start a new task which needed to remove a database table. Resource contention prevented the new task from removing the database table and performing a restart.

‌

Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Updates to application launch process to more efficiently drop and recreate tables.
• Logging improvements to improve incident resolution.
• Improvements to health check process for iwmb-ss.

‌

Thank you for your patience and understanding.