Autodesk Health Dashboard Status - Service Operational[ Autodesk Build/Docs | BIM 360 Field Management

Service Operational[ Autodesk Build/Docs | BIM 360 Field Management | BIM 360 Model Coordination ]

Incident Report for Autodesk Health Dashboard

Postmortem

Summary

On September 12, 2022 and September 13, 2022, Autodesk experienced a service degradation that impacted customers on the U.S. data center using the Issues tool within Autodesk Construction Cloud unified products and BIM 360.

Timeframe:

September 12, 2022 between 9:31AM PDT and 2:02 PM PDT
September 13, 2022 between 6:48 AM PDT and 8:03 AM PDT

Impacted Services

The Issues tool was intermittently unavailable, and customers using Autodesk Construction Cloud unified products or BIM 360 may have experienced problems with viewing or updating issues.

Root Cause

While in the process of a data migration, the Issues service became CPU bound resulting in failed API calls.

Autodesk Actions

Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Maintenance and cleaning up database records.
Database optimizations.
Enhancements to command processor and indexing to improve resiliency.
Improvement to monitoring capabilities.

Thank you for your patience and understanding.

Posted Oct 04, 2022 - 09:37 PDT

Resolved

Current status: Operational. Service is now working as expected and all features are operating normally.

Posted Sep 15, 2022 - 10:05 PDT

Monitoring

Current status: Monitoring. A fix has been implemented and we are continuing to monitor progress.

Customers using these products are able to use the Issues tool now. Team is continuing to monitor the environment.

Posted Sep 14, 2022 - 07:26 PDT

Identified

Current status: Service Degradation. We are still experiencing degraded performance. Our team is currently working to resolve the issue.

Customers of these products will see this degradation within the Issues tool only

Posted Sep 14, 2022 - 06:26 PDT

Investigating

Current status: Service Degradation. We are currently investigating reports of degraded performance and will provide more information here soon.

Posted Sep 14, 2022 - 06:14 PDT

This incident affected: Autodesk Build, Autodesk Docs, BIM 360 Field Management, and BIM 360 Model Coordination.